We want you to be happy with your purchase. Unworn hair accessories and jewelry may be returned for exchange, credit or a full refund less any shipping or associated charges.
Please notify us before sending back an item. Returned or exchanged merchandise must be carefully packed in a sturdy box and must arrive insured in its original packaging and condition within 14 days of confirmed date received. Returned items must be in new condition (no scratches or blemishes and no broken, missing or exchanged stones). We are not responsible for items damaged or lost in transit and will not process any returned items sent in envelopes. After 21 days from receipt of purchase, no refunds or exchanges will be issued.
Orders that originally qualified for free shipping are subject to application of standard shipping fees upon full or partial returns. Worn hair accessories, jewelry, sale items, special orders, and custom made designs may not be returned.
Each hair accessory and piece of jewelry is skillfully crafted and carefully inspected before shipment. Please contact us within 2 days of receipt if any items in your order are received otherwise. If damage occurs to a piece as a result of our own manufacturing error, we will be happy to replace, repair or exchange it free of charge. Please note that we cannot take responsibility for damage incurred do to normal wear and tear or product abuse.
We make every effort to describe and accurately photograph all items. However, due to variations in computers, monitors and settings, we cannot guarantee that the colors viewed on screen will be the exact colors of the items you will receive.
Persons who buy or use products from Blue Heron Jewelry agree to indemnify (not hold responsible) Blue Heron Jewelry of any responsibility for damages or injuries which may occur from the use of those products.
By placing an order with Blue Heron Jewelry you are agreeing to our order policies.
Orders of $35 and above within the US ship free via USPS Ground advantage
Unless otherwise noted our usual processing times are as follows. Peak seasons (December, Feb, May may add to processing times - please email with any questions)
Jewelry: 2-4 business days
Barrettes / Hair Clips: 5-10 business days
Hair Sticks: 7-10 business days
Processing times do not include weekends or major holidays.
Estimated delivery times for US based customers are as follows:
USPS Ground Advantage (replaced USPS 1st Class): 3-6 business days
USPS Priority shipping: 2-4 days business days
USPS Priority Express: 1-2 business days
UPS ground: 5-7 business days
UPS 3day: 3-4 business days
UPS 2nd day: 2-3 business days
UPS overnight: 1-2 business days
We welcome international orders but please note that international shipments with standard shipping can take a LONG time to arrive! Most arrive within 2 - 4 weeks, but can take as long as two months (or longer during the holidays and with Covid delays). Customers are responsible for paying any customs or duty fees. These are not included in shipping cost, and vary by country.
If you are not in the U.S. please inform yourself of your specific country's policies prior to purchasing. Actual value of purchases will be declared. Tracking & insurance may not be available in all countries, I cannot be responsible for lost, damaged, or delayed international packages. No refunds will be given for delayed deliveries. If you are buying outside of the US and want your items to have a faster shipping speed and be trackable PLEASE choose the UPS upgrade to worldwide expediated.
Products of some wood types (cocobolo and some other rosewoods, bubinga, ebony, satinwood, mahogany for example) cannot be shipped internationally due to Cites regulations. For more information please contact us.
You privacy is very important to us, and we are committed to protecting it. We will never sell, share, or disclose your personal information with outside companies or third parties.
Your email address will be used solely for confirming and communicating with you about your order. If you have signed up for our newsletter, we will use the email provided to send you announcements of new services, sales, and new additions If you would prefer to not receive this information, you may unsubscribe at any time by replying with "unsubscribe" as the subject line. Your name, shipping and billing addresses, phone and any credit card information provided will be used only to process and ship your order.