Store Policies

Returns:

We want you to be happy with your purchase. Unworn hair accessories and jewelry may be returned for exchange, credit or a full refund less any shipping or associated charges.

Please notify us before sending back an item. Returned or exchanged merchandise must be carefully packed in a sturdy box and must arrive insured in its original packaging and condition within 21 days of confirmed date received. Returned items must be in new condition (no scratches or blemishes and no broken, missing or exchanged stones). We are not responsible for items damaged or lost in transit and will not process any returned items sent in envelopes. After 21 days from receipt of purchase, no refunds or exchanges will be issued.

Orders that originally qualified for free shipping are subject to application of standard shipping fees upon full or partial returns. Worn hair accessories, jewelry, sale items, special orders, and custom made designs may not be returned.

Each hair accessory and piece of jewelry is skillfully crafted and carefully inspected before shipment. Please contact us within 2 days of receipt if any items in your order are received otherwise. If damage occurs to a piece as a result of our own manufacturing error, we will be happy to replace, repair or exchange it free of charge. Please note that we cannot take responsibility for damage incurred do to normal wear and tear or product abuse.

We make every effort to describe and accurately photograph all items. However, due to variations in computers, monitors and settings, we cannot guarantee that the colors viewed on screen will be the exact colors of the items you will receive.

Persons who buy or use products from Blue Heron Jewelry agree to indemnify (not hold responsible) Blue Heron Jewelry of any responsibility for damages or injuries which may occur from the use of those products.

By placing an order with Blue Heron Jewelry you are agreeing to our order policies.

Shipping policy:

Orders of $35 and above ship free

Standard domestic orders Ship USPS First Class mail

UPS and USPS Express mail is also available for an additional charge  

Standard order lead time is 5-7 business days. Customized items may have a longer lead time. Please inquire with any  questions about specific products.

International:

We welcome international orders, but please note that the buyer is solely responsible for any import duty, taxes or other charges that may apply to their location. Any custom duties or charges for return parcels are also the responsibility of the purchaser. We make only factual declarations on all customs and dispatch forms.

Products of some wood types (cocobolo and some other rosewoods, bubinga, ebony, satinwood, mahogany for example) cannot be shipped internationally due to Cites regulations. For more information please contact us.

https://www.fws.gov/international/plants/current-cites-listings-of-tree-species.html

Privacy Policy:

You privacy is very important to us, and we are committed to protecting it. We will never sell, share, or disclose your personal information with outside companies or third parties.


Your email address will be used solely for confirming and communicating with you about your order. If you have signed up for our newsletter, we will use the email provided to send you announcements of new services, sales, and new additions If you would prefer to not receive this information, you may unsubscribe at any time by replying with "unsubscribe" as the subject line. Your name, shipping and billing addresses, phone and any credit card information provided will be used only to process and ship your order.